Support

The most relevant support to suit your business needs

The Filter's world-leading relevance SaaS platform is proven to deliver the highest levels of service quality.

Our service and support is designed for Tier 1 and Tier 2 telecommunication and media companies. This includes 24x7 support with staffed phone lines for urgent incidents and industry-leading response times.

The Filter's architecture enables us to host your service where it best suits your business needs, including: hosting in our Tier 1 co-located data centres (provided via Telstra), hosting in the cloud (via GoGrid) or in your own datacentres. Customers who chose to can connect to our own data centres via leased lines to bypass the internet and guarantee the lowest latency possible.

This set up allows us to guarantee from 99.5% to 99.9% availability (depending on your tailor-made service level agreement with us) and low latency server response times.

For existing customers, please contact us via the dedicated communication channels we set up for you (these are in your agreement documentation). If you do not know what these are, please call us on +44 (0)207-193-3385 (UK & mainland Europe) or +1 415-240-4735 (US & Canada).